Vision, Values and Spirit

Our Vision

Fenner Dunlop will be respected as the safest, most professional and successful Engineered Conveyor Solutions' provider in the world.

Our Core Values

• Return people home safely
• 100% safe behaviour and conditions, today
• Always seek to win, but never unethically
• Never over promise or under deliver
• Make recommendations, not just observations
• Everyone we interact with is our customer
• Talk to your customers face-to-face
• Think global, act local
• Achieve growth to survive
• Develop solutions with measurable value and deliver them swiftly
• Muscle-build the organisation through quality training and recruiting
• Give and accept candid feedback
• Support each other to survive, not survival of the fittest
• TEAM - Together Everyone Achieves More

The Spirit of Fenner Dunlop

A corporate culture that requires the total commitment of the entire team for success. The TEAM is more important than any individual - Together Everyone Achieves More.

 

PEOPLE

• Management priorities - Safety, Environment, Quality, People & Partnerships, Innovation & Profitable Growth.
• People are our greatest asset, and also our most expensive, therefore treat people as an investment.
• Make informed decisions with facts and figures not only gut feel.
• Set concrete objectives with achievement and progress dates.
• Make recommendations not observations.
• Set and accept high standards of excellence.
• Management will be solution facilitators, not problem solvers.
• Muscle-build the company through quality recruiting and relevant training.
• We would rather train our people and risk losing them, than not train them and keep them.
• Coach people to succeed, rather than coax them to achieve.

COMMUNICATION

• Ask once and expect it to happen. 
• Trust yet verify, delegate don’t abdicate. 
• No surprises. 
• Performance management – Key Personal Indicators (KPI’s) and regular appraisals. 
• Small is beautiful - with reports, letters and memos aim for one page. 
• Encourage an open door and approachable style. 
• Talk to your colleagues face-to-face. 
• Be prepared to give and receive candid feedback. 

ATTITUDE

• Be a 'can do' person and just do it, with a positive attitude and proactive actions.
• Achieve growth to survive.
• Encourage dissatisfaction with the status quo, look for continuous improvement.
• Respect each other and always work within the management structure.
• Support each other to survive, not survival of the fittest.
• Ethics, Integrity, Honesty, Pride in the Team and having fun in business are paramount.
• Expenditure will always be kept tight, controlled and authorised.
• Mistakes may happen - but not stupid ones and not the same one twice.
• Pride in the Company results, not divisional focused.
• Seek to win but never unethically.
• Aim for zero defects, 'Right First Time, Every time'.

CUSTOMERS

• Everyone we interact with externally and internally is a Customer.
• Encourage regular and focused interaction not reactive contact.
• Never over promise, or under deliver.
• Be exceptional at gaining new customers and even better at retaining existing ones.
• Listen openly and value people’s opinions.
• Develop solutions with measurable value and deliver them swiftly.
• Adopt a pro-active, customer-driven culture.

Resources

• Fenner Dunlop Core Values
• Fenner Dunlop Corporate Culture
• Fenner Dunlop Spirit & Values
• Fenner Dunlop Vision

Contact us for further information.