vision

Our Vision
To be respected as the safest, most professional and successful Engineered Conveyor Solutions provider in the world.

request info
service centre updated

Vision, Values & Spirit

Our Vision

Fenner Dunlop will be respected as the safest, most professional and successful Engineered Conveyor Solutions provider in the world

Our Core Values

  • Return People Home Safely
  • 100 % Safe Behaviour and Conditions, Today
  • Always Seek to Win, But Never Unethically
  • Never Over Promise, or Under Deliver
  • Make Recommendations, Not Just Observations
  • Everyone We Interact with is Our Customer
  • Talk to Your Customers Face to Face
  • Think Global, Act Local
  • Achieve Growth to Survive
  • Develop Solutions with Measurable Value and Deliver them Swiftly
  • Muscle Build the Organisation through Quality Training and Recruiting
  • Give and Accept Candid Feedback
  • Support Each Other to Survive, Not Survival of the Fittest
  • TEAM - Together Everyone Achieves More

The Spirit of Fenner Dunlop

A corporate culture that requires the total commitment of the entire team for success. The TEAM is more important than any individual - Together Everyone Achieves More.

 

PEOPLE

  • Management priorities - Safety, Environment, Quality, People & Partnerships, Innovation & Profitable Growth.
  • People are our greatest asset, also our most expensive, therefore - treat people as an investment.
  • Make informed decisions with facts and figures not only gut feel.
  • Set concrete objectives with achievement and progress dates.
  • Make recommendations not observations.
  • Set and accept high standards of excellence.
  • Management will be solution facilitators, not problem solvers.
  • Muscle-build the company through quality recruiting and relevant training.
  • We would rather train our people & risk losing them, than not train them & keep them.
  • Coach people to succeed, rather than coax them to achieve.

COMMUNICATION

  • Ask once and expect it to happen. 
  • Trust yet verify, delegate don’t abdicate. 
  • No surprises. 
  • Performance management – Key Personal Indicators (KPI’s) & regular appraisals. 
  • Small is beautiful - reports, letters and memos - aim for one page. 
  • Encourage an open door and approachable style. 
  • Talk to your colleagues face to face. 
  • Be prepared to give and receive candid feedback. 

ATTITUDE

  • Be, “can do” and just do it, with a positive attitude and pro-active actions.
  • Achieve growth to survive.
  • Encourage dissatisfaction with the status quo, look for continuous improvement.
  • Respect each other and always work within the management structure.
  • Support each other to survive, not survival of the fittest.
  • Ethics, Integrity, Honesty, Pride in the Team & having fun in business are paramount.
  • Expenditure will always be kept tight, controlled and authorised.
  • Mistakes may happen - not stupid ones - not the same one twice
  • Pride in the Company results, not divisional focused.
  • Seek to win but never unethically.
  • Aim for zero defects, “Right First Time, Every time.

CUSTOMERS

  • Everyone we interact with externally and internally is a customer.
  • Encourage regular and focused interaction not reactive contact.
  • Never over promise, or under deliver.
  • Be exceptional at gaining new customers & even better at retaining existing ones.
  • Listen openly and value people’s opinions.
  • Develop solutions with measurable value and deliver them swiftly.
  • Adopt a pro-active, customer driven culture.

Resources

Contact us for further information.